Pelican Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Pelican Casino. They apply to the website, mobile services, games, account features and other services made available through Pelican Casino. If you do not agree with these terms, you must not access or use the service.

You should also read any rules, instructions, game information, promotional terms, payment information and responsible gambling notices shown on the website. Those materials may form part of these terms when they are expressly identified as applying to your use of the relevant service. If a specific promotion or game rule conflicts with these general terms, the specific terms will usually apply to that promotion or game.

You are responsible for checking that online gambling is lawful for you before opening an account or using the service. Laws can differ between Australian states and territories and may also change over time. You must not use Pelican Casino from a location where online gambling or access to the service is prohibited.

Eligibility

You must meet the minimum legal age that applies in your location and must have the legal capacity to enter into these terms. You must provide accurate information during registration and keep that information current. You may not open or use an account on behalf of another person, or allow another person to access your account.

We may refuse an application, restrict access or request further information where necessary to comply with legal, regulatory, security or responsible gambling obligations. Access to the website does not guarantee that an account will be accepted or that any particular game, payment method or feature will always be available.

2. Accounts, identity and security

You may be required to create a personal account to use some or all of the services. You are responsible for entering truthful, complete and up-to-date information. Information may include your name, date of birth, address, payment details and other information needed to verify your identity or eligibility.

We may carry out identity, age, payment and security checks at registration, during account use or before processing certain transactions. You agree to provide documents or information reasonably requested for these checks. If requested information is not provided, is incomplete or cannot be verified, access to the account or relevant transactions may be delayed, restricted or refused.

You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You must notify us through the available support channel if you believe that your account has been compromised, used by another person or affected by a security issue. You are responsible for activity carried out through your account where you have failed to protect your login details or otherwise breached these terms.

• You may hold only one personal account unless we expressly approve otherwise.
• You must not sell, transfer, lend or give access to your account.
• You must not use another person's payment method without proper authorisation and verification.
• You must not register or play using false, misleading or stolen information.
• You must not use the service for business, commercial or unlawful purposes.

We may suspend or close an account if we reasonably believe that these terms have been breached, information is inaccurate, activity presents a security or compliance risk, or closure is needed to protect you, other users or the service. Where legally permitted, we may ask for additional information before deciding how an account or balance will be handled.

3. Deposits, withdrawals and gameplay

Available payment methods, processing requirements and transaction conditions are shown on the website or during the relevant transaction. You must use a payment method held in your own name or otherwise authorised for your use. We may reject, reverse or investigate transactions where ownership, source of funds, identity or transaction activity cannot be reasonably confirmed.

You are responsible for checking transaction details before confirming a deposit or withdrawal. You should also check with your bank or payment provider about any fees, conversion charges, processing rules or restrictions that may apply. A transaction may remain subject to checks after it has been requested, and processing times may vary depending on the payment method and circumstances.

You must not deposit funds for the purpose of using Pelican Casino to transfer money to another person or to conceal the source of funds. We may limit, delay or decline a transaction where required by law, payment provider rules, security procedures or responsible gambling safeguards. Any balance returned to you may be paid only through an approved method and after applicable checks have been completed.

Games and results

Games must be used in accordance with the rules displayed for the relevant game. Game outcomes are determined by the applicable game system and, where relevant, randomised technology. You should review the rules, paytable and any displayed information before playing. Unless a technical error or other issue affects a result, the recorded result in the service will be treated as the result of the game.

If a game, transaction or account balance is affected by an obvious error, technical failure, interruption or incorrect display, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may void affected activity where necessary and will act in accordance with applicable law.

You are responsible for ensuring that your device, internet connection, software and security settings are suitable for using the service. We are not responsible for problems caused by your equipment, telecommunications provider, internet connection or other systems outside our reasonable control.

4. Promotions, prohibited conduct and responsible gambling

Promotions and bonuses

Promotions, bonuses, rewards and other offers are subject to the specific terms displayed with the offer. These may include eligibility rules, expiry conditions, contribution requirements, game restrictions, account limits and withdrawal conditions. You should read those terms before accepting or using an offer.

Unless the applicable promotion terms say otherwise, a promotion is intended for one person and one account only. We may withdraw or amend an offer where it has been used incorrectly, becomes unavailable, contains an obvious error or must be changed to comply with applicable requirements. We may withhold or remove promotional benefits where there is evidence of abuse, manipulation or a breach of the promotion terms.

Prohibited conduct

You must use the service fairly and lawfully. You must not interfere with the operation or security of the website, exploit a fault, use automated systems, scrape or copy content without permission, introduce malicious code, or attempt to gain unauthorised access to an account, server or network.

You must not engage in fraudulent, dishonest, abusive or collusive activity. This includes using stolen payment details, creating multiple accounts to obtain an unfair benefit, disguising your identity or location, manipulating a game or transaction, or helping another person avoid account, identity or responsible gambling controls.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. Do not play when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Responsible gambling tools and support options may be available through the service. These can include activity information, deposit or spending controls, cooling-off periods, self-exclusion and account closure. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian gambling support service or qualified professional.

5. Privacy, intellectual property and changes

Privacy and communications

Personal information is handled in accordance with the Pelican Casino Privacy Policy and applicable privacy requirements. The Privacy Policy explains what information may be collected, why it is used, how it may be disclosed and how you may exercise available privacy rights. You should read it before using the service.

We may send service-related communications about your account, transactions, security, legal requirements and important changes. Marketing communications will be managed in accordance with applicable requirements and any available preferences or unsubscribe options.

Website content and availability

Unless stated otherwise, the website, branding, text, graphics, software, designs and other content are owned by or licensed to the relevant rights holder. You may use the service for personal, non-commercial purposes only. You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior permission.

We aim to keep the service accurate, secure and available, but continuous availability cannot be guaranteed. The website or particular features may be changed, suspended or withdrawn for maintenance, security, technical, legal, commercial or operational reasons. We may also update game information, content and functionality from time to time.

Changes, liability and termination

These terms may be updated from time to time. The current version will be made available on the website, together with the date of the latest update where appropriate. If you continue to use the service after changes take effect, you will be treated as having accepted the updated terms. If you do not agree with a change, you must stop using the service.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to that protection, the service is provided for personal use and we are not responsible for loss caused by events outside reasonable control, your breach of these terms, your device or connection, or your failure to follow displayed instructions.

You may stop using the service and request account closure through the available account or support process. We may suspend or terminate access where permitted by law and these terms. Ending an account does not remove obligations that arose before closure, including obligations relating to unlawful conduct, outstanding verification or the proper handling of transactions.

If you have a question, complaint or concern about these terms, use the support channel made available on the Pelican Casino website. We will review enquiries in accordance with applicable procedures. These terms are intended to operate together with applicable Australian laws and any mandatory rights or obligations that apply to your use of the service.