Cookies Policy

What are cookies?

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website operate correctly, improve its performance and provide a more convenient experience.

Some cookies are placed directly by Pelican Casino. Other cookies may be placed by service providers that support website functions, security, analytics or other services. These third parties may process information collected through their technologies in accordance with their own privacy notices and applicable requirements.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains may depend on its purpose, the settings of the relevant service and your browser.

Similar technologies may include pixels, tags, local storage and software development tools. These technologies can perform functions like cookies, including remembering preferences, measuring activity and helping to protect accounts. In this policy, we use the term cookies to cover cookies and similar technologies unless stated otherwise.

How cookies may be used

Pelican Casino may use cookies for several purposes. The cookies used on the website may vary depending on the pages you visit, the services you use, the device or browser you choose, and the settings that are available at the time of your visit.

Strictly necessary cookies

Strictly necessary cookies support the basic operation and security of the website. They may help with account access, session management, page navigation, fraud prevention, load balancing and the delivery of secure features. Without these cookies, some parts of the website may not function properly or may not be available.

Functional cookies

Functional cookies may remember choices you make, such as language, region, display preferences or other settings. They can help provide a more consistent experience when you return to the website. If you disable these cookies, some preferences may need to be selected again during later visits.

Performance and analytics cookies

Performance and analytics cookies may help us understand how visitors use the website. They can provide information about pages viewed, navigation patterns, loading performance, errors and general website activity. This information may be used to identify technical issues, improve content and make the website easier to use.

Security and compliance cookies

Cookies and similar technologies may be used to help identify unusual activity, protect accounts, support responsible access and maintain the integrity of the website. They may assist with security checks, prevent misuse and support the detection of automated or unauthorised activity.

Marketing and advertising cookies

Where enabled and permitted, marketing or advertising cookies may help measure campaigns, understand general interests and present more relevant information. These cookies may allow activity to be linked across websites or services operated by third parties. They are not required for the basic operation of the website and may be subject to your consent or preference settings.

• Cookies may help keep a sign-in session active while you use permitted account features.
• Cookies may support security, fraud prevention and the proper functioning of website services.
• Cookies may remember settings so that you do not have to enter the same preferences repeatedly.
• Cookies may provide aggregated information about website performance and usage.
• Cookies may help measure the effectiveness of communications or promotional activity where this is permitted.

Your cookie choices

When you visit the website, you may be presented with a cookie notice or preference tool. Where available, this tool allows you to choose which optional categories of cookies you accept. Your choices may be stored in a cookie or similar technology so that the website can remember them. You can revisit the available settings if you want to change your preferences.

You can also manage cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to set your browser to notify you before a cookie is stored, or to reject certain types of cookies automatically. Instructions vary between browsers and devices, so you should check the relevant help or support information for the browser you use.

Disabling or deleting cookies may affect how the website works. For example, you may need to enter information again, some preferences may not be saved, pages may not display as intended, or account and security features may be unavailable. Strictly necessary cookies generally cannot be disabled through ordinary website preference tools because they support essential functions.

If you use more than one browser or device, you may need to set your cookie preferences separately on each one. Clearing cookies may also remove your saved preferences, which means the cookie notice or settings tool may appear again on a later visit.

Making an informed choice

Optional cookies can provide useful features, but you do not have to accept every category where a choice is offered. You can decide whether the convenience and personalisation provided by optional cookies are suitable for you. Your decision may affect the services and content available through the website, but it will not change the terms that apply to your account or play.

If you have an account, you should always use appropriate security practices, including keeping access details confidential and signing out when using a shared device. Cookie controls do not replace other security measures and cannot guarantee that all online activity is risk-free.

Third-party services, privacy and changes

Pelican Casino may use third-party providers to support functions such as website hosting, security, analytics, customer assistance, communications, payment-related processes or advertising measurement. These providers may use cookies or similar technologies on our behalf, or may collect information under their own arrangements. The availability and identity of these services may change as the website develops.

Information collected through cookies may include an IP address, device or browser information, approximate location, pages visited, links selected, time spent on pages, language settings and technical event data. Depending on the technology and the context, this information may be connected with other information that you provide or that is collected when you use the website. We aim to handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Cookies do not normally contain your account password in plain text. However, information held in a browser or on a device may still be important. You should keep your device and browser secure, use updated software and avoid allowing other people to access a browser where you are signed in.

How long information may be kept

The retention period for information connected with cookies depends on the purpose for which it is collected, the type of technology used, operational requirements and applicable legal obligations. Some information may be retained for a short period, while other records may be kept for longer where necessary for security, dispute handling, compliance, reporting or other legitimate business purposes.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our practices or applicable legal requirements. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should review this policy periodically so that you understand how cookies may be used.

Questions and further information

For more information about the handling of personal information, please read the Pelican Casino Privacy Policy. If you have a question about cookies or your available choices, use the contact or support options made available on the website. We may need enough information to understand and respond to your request, but you should avoid sending passwords or other sensitive account security details through an unsecured message.

By continuing to use the website after reviewing the available cookie information, you acknowledge that cookies may be used in accordance with this policy and any choices you make through the available settings. Where consent is required for optional cookies, those cookies should only be used in line with the choices and permissions that apply.