Privacy Policy

How we handle your personal information

This Privacy Policy applies to information collected when you visit the Pelican Casino website, create or use an account, contact support, take part in available services or otherwise interact with the site. Personal information is information that identifies you, or that could reasonably be linked to you. We only seek to collect information that is reasonably needed to operate the website, provide gambling services, meet our responsibilities and support a safe account environment.

The information handled by an online casino can vary depending on how you use the site and the services available to you. Some information is provided directly by you, while other information is collected automatically when you access the website. If you choose not to provide information that is needed for an account, verification or a particular service, that service may not be available or may not work as intended.

Information we may collect

• Account details, such as your name, date of birth, contact details, username and other information needed to establish and manage an account.
• Identity and verification documents, together with information used to confirm identity, age, account ownership and eligibility to use the service.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances and related payment information. Full payment details may be handled by authorised payment providers rather than stored directly by the website.
• Communications and support information, including messages, requests, feedback and records of interactions with customer support.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, general location information and information about how the website is used.
• Cookie and similar technology data, including preferences, session information, security information and activity used to improve website performance.
• Information connected with safer gambling, account security, fraud prevention and compliance checks where this is needed to protect players and the service.

Why information is used and when it may be shared

Personal information is used for clear and legitimate business and operational purposes. The exact use depends on the information involved, the service you request and the obligations that apply to an online gambling website. We aim to use information only where there is a valid reason to do so, such as providing a service you have requested, complying with an obligation or protecting the security and integrity of the platform.

Common purposes for using information

• To create, maintain and administer your account, including providing access to the website and available services.
• To process deposits, withdrawals and other transactions, keep accurate account records and investigate payment issues.
• To complete identity, age, account ownership and verification checks before or during the use of relevant services.
• To detect and prevent fraud, money laundering, account misuse, collusion, security incidents and other prohibited or harmful activity.
• To provide customer support, respond to questions, resolve complaints and keep a record of important account communications.
• To comply with legal, regulatory, court or other official requirements that apply to the service.
• To monitor, test, maintain and improve the website, its security, its reliability and the general user experience.
• To send service messages about your account, transactions, security, changes to terms or other information needed to administer the service.
• To send marketing communications where permitted and where you have provided consent or another valid permission. You can withdraw consent to marketing as described below.

Information may be shared with service providers that help operate the website. These may include payment providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support tools, professional advisers and other suppliers that process information on behalf of the service. Those providers should receive only the information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, prevent fraud or security threats, investigate suspected misuse, enforce applicable terms, respond to a lawful request or meet a legal or regulatory obligation. If a business or service is reorganised, transferred or combined with another operation, information may be transferred as part of that process, subject to appropriate privacy protections.

Some suppliers may process information in countries other than Australia. Where information is handled across borders, reasonable steps should be taken to use suitable providers and protect the information in line with applicable privacy requirements. Online communications and payment services also involve risks outside the direct control of a website, so no method of transmission or storage can be guaranteed to be completely secure.

Cookies, security and keeping information

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They can help a website remember your session, keep account areas secure, recognise preferences, understand general website use and improve performance. Some cookies are necessary for the site to work, while others may support analytics, functionality or communications.

You can manage or remove cookies through the settings in your web browser. You may also be able to block certain types of cookies or receive a notification before they are stored. If you disable cookies, parts of the website may not function correctly, and account or security features may be affected. Browser settings are controlled by you, so the available options depend on the browser and device you use.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure connections, staff guidance and careful management of service providers. Access to personal information should be limited to people and suppliers who need it for an authorised purpose.

You also have an important role in protecting your information. Keep your password and account details confidential, use a secure device and contact support promptly if you believe your account has been accessed by someone else. Do not send sensitive documents through an untrusted channel or respond to messages that ask for account credentials without checking that the request is genuine.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, auditing and service improvement. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to technical and operational considerations.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, transaction or communication records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes and demonstrating compliance. We do not promise a specific retention period because it can depend on the type of record and the circumstances.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights are not always absolute, and a request may need to be checked before action is taken. We may need to ask for reasonable information to confirm your identity and protect your account before providing access or making a change.

Requests you may make

• Access your personal information and ask for an explanation of how it is being used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where one is provided, or contact us directly.
• Ask questions about the handling, sharing or security of your information.
• Raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact privacy support at support@pelicancasino.wtf. Please describe your request clearly and include enough information for it to be understood. Do not include unnecessary sensitive information in your first message. We will consider the request and respond within a reasonable period, subject to identity checks, legal requirements and any applicable exceptions.

A request to delete information may not be accepted in full where records must be retained for a period required by law, where they are needed for a legal claim or dispute, where deletion would affect security or fraud prevention, or where another valid reason applies. If deletion is not possible, the information may be retained securely and used only for the necessary purpose.

Marketing preferences

You can choose not to receive promotional communications, or withdraw consent after subscribing. Stopping marketing messages will not normally stop essential service communications, such as account, transaction, security or policy notices. It may take a short time for a preference change to apply across all systems or communication channels.

Changes to this Policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version will apply from the date it is published on the website. We encourage you to review this page from time to time so you understand how information is handled. If a change is significant, additional notice may be provided where appropriate.