Betting Rules

1. General betting requirements

Pelican Casino provides betting services only where they are permitted under applicable law. You are responsible for checking that online gambling is lawful in the place where you are located and for complying with any requirements that apply to you. If a product, market or bet type is not available in your location, you must not try to access it by providing inaccurate information, using a virtual private network, using another person's account or applying any other method intended to bypass geographic or account controls.

You must provide complete and accurate information when creating and using an account. Your account details must remain current, including your name, date of birth, location and payment information where requested. Pelican Casino may require identity, age, location or payment verification before an account can be used fully, before certain transactions are processed, or when verification is required for legal, security or responsible gambling reasons.

Only the registered account holder may use an account or place bets through it. You must keep your login details confidential and take reasonable steps to prevent anyone else from accessing your account. You should contact Pelican Casino through the support pathway available on the website if you believe your account has been accessed without permission, your login details have been exposed, or your account information is incorrect.

• You must meet the legal gambling age and any other eligibility requirements that apply to your location.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must not use funds that you do not have permission to use, or attempt to conceal the source of funds.
• You must not use the service for unlawful activity, fraud, collusion, money laundering or other prohibited conduct.
• You must follow any account, payment, identity and responsible gambling checks that apply to your use of the website.
• You must not create or operate multiple accounts to avoid a restriction, limit, suspension, self-exclusion or other account control.

A market is the event, competition, contest, race, game, outcome or selection on which a bet may be placed. Each market may have additional rules displayed with it. If a specific market rule conflicts with a general rule, the specific rule will generally apply to that market, subject to applicable law and the website terms and conditions.

You are responsible for reading the relevant rules before placing a bet. Product names, market descriptions and promotional displays may provide only a summary. The full conditions shown on the bet slip, market page or applicable rules page should be used when deciding whether a wager is suitable for you.

2. Placing and accepting bets

Checking a bet before confirmation

Before placing a bet, check the selection, market, odds or price, bet type, stake, potential return and any other information shown on the bet slip. The information displayed at the time of confirmation is intended to help you understand the wager you are making. You are responsible for checking that the bet slip is correct before submitting it.

A bet is not placed merely because a selection has been added to a bet slip. The bet must be submitted using the relevant confirmation function and accepted by Pelican Casino. A confirmation message, bet reference or record in your account will generally indicate that the bet has been received. If you do not receive confirmation, check your account history before attempting to place the same bet again, as repeated submissions may result in more than one wager being accepted.

1. Review the market name, event details and applicable date or time.
2. Confirm the selected outcome, participant and bet type.
3. Check the displayed odds or price, stake and possible return.
4. Read any market-specific conditions before confirming.
5. Submit the bet only when all details are correct.
6. Check your account history or bet record after submission.

All bets are subject to available funds, applicable limits, market status, technical checks and acceptance by Pelican Casino. A bet may be declined, restricted, delayed or accepted for a different stake where the available balance, market conditions, account status or other applicable requirements do not support the original request. Any available limits or restrictions will be shown where relevant or may be applied to an account or market in accordance with the website rules.

Odds, prices and changes

Displayed odds and other market information may change before a bet is accepted. If a price changes while you are preparing a bet, you may be asked to confirm the updated price, or the bet may not be accepted. Once a bet has been accepted, the recorded bet details form the basis for settlement, subject to any correction, cancellation or voiding rule that applies.

Pelican Casino aims to provide accurate market information but cannot guarantee that every display will be free from delay, interruption or error. If a clear pricing, market, settlement or system error occurs, the affected bet may be corrected, cancelled or voided in accordance with the applicable rules and law. This may include a situation where an obviously incorrect price, selection, result, handicap, line or other material term is displayed.

You should not rely solely on a bet slip or screen that has remained open for a long period. Markets can close, selections can be suspended and information can change. A bet is governed by the details recorded when it is accepted, not by an earlier display that was not confirmed.

You must not attempt to exploit a technical fault, pricing error, delay or market display problem. If you identify an apparent error, stop placing related bets and report the issue through the available support pathway. Pelican Casino may review related wagers where an error or unusual activity is identified.

3. Settlement, cancellations and market results

How bets are settled

Bets are settled using the official result or result source specified in the relevant market rules. Where a market includes a stated result method, that method determines the outcome even if another source reports a different interpretation. Results may be updated, corrected or reviewed where official information changes or a mistake is identified. Settlement is based on the outcome and conditions recorded under the applicable market rules.

Different markets may use different settlement conditions. The relevant rules may explain whether a bet is settled at the end of an event, after a specified stage, at a particular result declaration, or according to a defined count, score or performance measure. They may also explain how extra time, protests, disqualifications, abandoned events, postponed events, dead heats, ties or changes to an event format are treated.

You should read the complete market information before placing a wager, particularly where a bet depends on a specific player, participant, team, competitor, game period, score, finishing position or performance measure. A market may be settled differently depending on whether the relevant outcome is reached during normal time, extra time, a replay, a subsequent stage or another period identified in the market rules.

Voided, cancelled or abandoned markets

A bet or market may be voided or cancelled if the event does not take place, is abandoned, is materially changed, is suspended for an extended period, or cannot be settled reliably under the applicable rules. A selection may also be voided where the relevant participant does not take part, a required condition is not met, or the market was offered in error. The treatment of related bets, combinations and other selections depends on the bet type and applicable market rules.

A postponed event may remain open for settlement if it takes place within the period or under the conditions stated in the market rules. If those conditions are not met, the affected bets may be voided. The same principle may apply to a rescheduled event, a change of venue, a change in event format or a change in the number of participants. Always check the market-specific wording because the treatment can differ between products.

If an event is interrupted, the market rules will determine whether bets remain valid, are settled using the result available at the time of interruption, or are voided. A change to the original event conditions does not automatically produce the same result for every market. Individual selections may be treated differently from combination bets or bets connected with another event.

Account records and disputes

Your account history is the primary record of accepted bets, stakes, prices, outcomes and settlement status. If you believe a bet has been recorded or settled incorrectly, review the applicable market rules and raise the issue through the available support or complaints process. Include the relevant bet reference and a clear explanation of the concern, but do not send unnecessary sensitive information through an insecure channel.

A review may be required before a settlement is changed. Pelican Casino may consider the accepted bet record, market rules, official result information, system records and relevant legal or security requirements. If an error is confirmed, the account record may be corrected. A correction may also be made where a result was initially published incorrectly and is later officially revised.

If a dispute cannot be resolved through the available support process, further options may be described in the website terms, complaints information or other account documentation. You should keep copies of relevant bet references and messages so that your concern can be reviewed efficiently.

4. Responsible gambling, account security and support

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you begin and only use money you can afford to lose. Consider setting personal spending or time limits, taking regular breaks and keeping track of your activity. Never chase losses by increasing stakes or continuing to gamble for longer than planned.

• Only gamble when you are able to make clear and considered decisions.
• Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure.
• Do not borrow money, use essential household funds or sell possessions to continue gambling.
• Keep gambling separate from regular expenses, savings and other financial commitments.
• Take a break or use available account controls if gambling stops feeling enjoyable.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

Pelican Casino may offer account tools or restrictions designed to help you manage your gambling. Depending on the service and your location, these may include deposit controls, activity limits, temporary breaks, account closure or self-exclusion. Read the information provided with each tool carefully, including when a restriction starts, how long it applies and whether it can be changed.

If you ask for an account restriction or self-exclusion, you must not attempt to open or use another account to avoid it. You should also avoid asking another person to place bets for you while a restriction is active. Account controls are intended to support safer gambling, but they work best when used together with a realistic budget and honest consideration of your gambling behaviour.

Keeping your account secure

Account security is part of responsible use. Use a strong, unique password, keep your device and software up to date, and avoid signing in on shared or public devices where possible. Do not share your password, one-time security codes or other login information. Pelican Casino will not need your password for ordinary support purposes.

If you notice unusual account activity, an unexpected transaction or a change you did not make, stop using the account and report the issue through the support channel available on the website. You may be asked to complete security or identity checks before account access or transactions can continue. These checks are intended to protect you and the service.

Updates and further information

These rules are intended as general information and do not replace the specific rules displayed for an individual market or the full website terms and conditions. Pelican Casino may update its rules when services, products, technology or legal requirements change. The version applicable to a bet is generally the version in effect when that bet is accepted, unless a later correction is required by law or is needed to correct an obvious error.

If you have a question about a bet, market, account restriction, settlement or responsible gambling option, use the support or complaints pathway available on the website. Provide enough information for the matter to be reviewed and keep your bet reference where one is shown. You may also seek help from an independent Australian gambling support service if you are concerned about your own gambling or someone else's gambling.